Samsung Galaxy J7 (2016)

Discussion in 'Tablets, Smartphones, & Mobile Devices' started by kbaasit, Aug 28, 2017.

  1. kbaasit

    kbaasit

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    Location:
    Western Canada
    Sm-J710gn is the mod number of my cell phone that was originally bought in the phillipines.
    Samsung Galaxy J7 (2016) specs
    Is there any way that I can get this phone to read the LTE network?

    I have my providers (FIDO) LTE bands on this device but I cannot access the LTE network.

    This device will not update to the latest Android OS. Instead it stays at 6.0.1. Even my older galaxy S6 was able to update!

    Help!!
     
    Last edited: Aug 28, 2017
  2. Blaster3

    Blaster3

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    try placing the fido sim card in the other sim slot... this phone is 'dual sim standby' which means only one sim can be active (used) at a time, also this model phone does not support 3g or 4g in sim2, if you have a 4g lte sim card it must be installed in sim1...
     
  3. kbaasit

    kbaasit

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    Location:
    Western Canada
    Tried this. But to no avail. Still no LTE.
     
  4. auen1

    auen1

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    Try this.
    Reset your phone to factory settings.
    This link shows the different ways to do it.
    Device resets: Samsung Galaxy J7
    Make sure that you backup all the data that you do not want to lose
    I believe the app called Samsung "Smart Switch" will back everything up for you.
     
  5. MaxRat

    MaxRat Tweak Monster Staff Member

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    Is your phone set to LTE Preferred in the Data settings?

    Sometimes you need to find the "Dialer" number settings and check the Modem/Radio settings. You can google Samsung dialer codes and see if you can locate the "secret" code. On my phone that code is *#*#4636#*#* and in there I can change Modem settings and I have it set to GSM LTE Auto PRL.
     
    Blaster3 likes this.