Dead phone

Discussion in 'Tablets, Smartphones, & Mobile Devices' started by suzuki16, Aug 12, 2017.

  1. suzuki16

    suzuki16

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    Location:
    West Midlands UK, now living in Spain
    I was using my Sony Xperia Z2, and it suddenly switched off totally, without shutting down. The battery was at over 80% charged when it happened.
    I cannot switch it back on, it is totally dead.
    If I plug the charger in, it shows a Red charging light, but nothing else, and it still does nothing.
    Has anyone got any suggestions at to the problem please?
    Thank you in advance.
    Jack
     
  2. glc

    glc Forum Administrator Staff Member

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    Sounds like it's time for a new phone.
     
  3. bob

    bob

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    I would remove the battery (check the connections) and put it back in.
    Test it if you have access to a meter.
    The battery may have 2 positive terminals where the one that charges the battery works but the other does not. Would have to do research to figure that out.
     
  4. suzuki16

    suzuki16

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    Location:
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    The Xperia Z2 has the battery built in, no covers are detatchable, and there are no external screws. I have been informed that it has to be placed on a special heat pad to remove the glass etc without breaking it.
    In other words the Xperia Z2 is a sealed unit.
    Jack
     
  5. bob

    bob

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    Seams hopeless.
     
    cmichael258 likes this.
  6. SARGE

    SARGE The Preacher Man

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  7. David M

    David M Techphile.

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    Bring it into your cell phone service provider. The local Verizon store has helped me twice when I had problems with my Samsung S5. Just saying this might work, no guarantees.
     
  8. suzuki16

    suzuki16

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    Location:
    West Midlands UK, now living in Spain
    I bought it secondhand ---- actually I have two Z2s. I have lived in Spain for over two years, I use one with my uk sim card, and one with my Lebara Spanish sim card. Fortunately, both phones have ALL of my contacts on them, and are backed up with "Sony PC companion.
    There may be light at the end of the tunnel. A local phone supplier has told me that there is a repairer in Torrevieja, (Costa Blanca) 15 minutes from my home, who repairs Sony phones, and has the heat pad necessary. I intend to go there in the next few days and get an opinion. There is no rush, as I still have my trusty old Sony Xperia SP, and have put my Spanish sim card in that.
    Yes! I have rambled on a bit lol.
    Many thanks for the replies.
    Jack
    PS I am formally from the UK.