Discussion in 'Software Discussion & Support' started by rjc7394, Oct 12, 2017.
In fact, it stopped while cleaning files.
Are you using the latest 220.127.116.11 and running it as per instructions?
malwarebytes site says 18.104.22.168 and is for win 7, 8, 10 while filehippo shows it as 22.214.171.124 and compatible with xp thru win10...
I ran 126.96.36.199 as administrator and still stopped while cleaning. I have Win 7. I ran 188.8.131.52 before.
set adwcleaner to 'debug' in tools > options... then run it, when it's finished or crashed, there will be a 'debug log' which should point out the issue
When it stops a popup comes up which says "caught unhandled unknown exception, terminating".
What else can I use to scan my PC? Malwarebytes doesn't work (says "can't connect to service").
retrieve the debug log and post it here or in the support section of toolslib...
edit: side note: there is a 'fake' adwcleaner and it is a malware... you might benefit from visiting broni in the malware removal thread... read the sticky rules before posting there...
I have asked Broni to look at this thread.
I suggest new topic in malware removal forum so I can take a look what's going on.