I asked a "friend" to set up my computer a year ago. However, he has been "updating" it since then and kept telling me he was giving me access to do things, that I obviously did not have access to do (installations, updates, changes, etc.). This person kept telling me that he allowed for it and that he didn't have time to make sure I could and blamed the computer itself. The relationship ended and the person had access to the system since then. Since that point, I have lost all administrative privileges and they seem to be set to him, instead. He would/will not give me the Administrator password. When he left, he disabled all user access to installing, updating or anything else. I don't have access to update my SpyBot, Ad-Aware or install any other software or updates and now I believe my system has been compromised. The problem is (and this is why I post a new thread) I believe I have various types of malware on my computer yet I can't seem to remove it using the recommendations here. I also don't know what else to look for but I know I have Virtumonde and I've seen reference to a Trojan in Spybot, too. My question is three-fold: 1. How to I remove the immediate threat to my computer's safety since I have no administrator access to downloads? My Spybot now stalls and I have no access to add any other removal software. Virtumonde, at the least, is on my system now. I have tried to follow the suggestions at virtumonde.dll but most of them require installing software or updates. I have tried removing keys from the registry, turning off processes and removing .dll and .exe files but the processes tell me I don't have access to stop them (only the ones, it seems, from the malware) and the .dll's aren't pulling up - only showing up in Spybot notices for a few days. Today, Spybot stalls and is unresponsive and Ad-Aware can't be updated and hasn't been updated in thirty days. 2. Is the only way to get my administrator rights back to clear the hard drive, backing up my photos and moving documents onto online storage, screening those for virus and malware (how would I do that) and then to start from scratch in the installation and setup process? If so, I'll see if I can find instructions on how to do that here. Would it be better/safer just to replace the entire hard drive or fdisk it? Background: I know skeletal information about computer hardware and have a small bit of common sense. A long, long time ago, I could put pieces together and make them work but I don't know much on how to get the computer setup besides through installation of software, installing firewalls, working in the registry, and definitions for safe browsing and the like to avoid compromise of my computer. Is the easiest way to fix no. 2 to just fdisk? What are the pros and cons? 3. It is possible a hardware keylogger is installed on my system, if these are legitimately in existence. I recently had someone malicious on my system. How would I locate a hw keylogger and where would it be? Is it even a problem since I'm using wireless through my friend/neighbor? Thanks so much. I am very concerned that my personal passwords, account information and other information are being sent to another party and don't know how to stop it ASAP since I can't even stop the excess processes that seem to be running. Spybot is completely disabled now. It crashes every time I try to start it up, even to look at the logs. Any suggestions are appreciated and if I messed up and should have posted this elsewhere or missed some resources, please feel free to direct me. PS: My computer is a Dell Latitude D600, btw. running Windows XP Professional and using Firefox as browser. As I mentioned above, protection is Ad-Aware, Spybot and Anti-Vir. Otherwise, I am your standard ignoramus.