Hi, I ordered a 19" LCD monitor from Newegg and realized that I ordered the wrong one (different specs from what I wanted). I understand that they won't switch for a different model-but how about a refund? I did cut the tape to open the box-will they still take it as a return/refund? I also understand the 15% restocking fee which is fine. I've never RMAed anything with them and didn't know if I would be denied because I opened the box. Thanks for your experiences.