I ordered the wrong LCD from newegg-refund?

Discussion in 'General Discussion' started by mritech75, Apr 16, 2005.

  1. mritech75

    mritech75

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    Hi, I ordered a 19" LCD monitor from Newegg and realized that I ordered the wrong one (different specs from what I wanted). I understand that they won't switch for a different model-but how about a refund? I did cut the tape to open the box-will they still take it as a return/refund? I also understand the 15% restocking fee which is fine. I've never RMAed anything with them and didn't know if I would be denied because I opened the box. Thanks for your experiences.
     
  2. glc

    glc Forum Administrator Staff Member

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    They will take it back - it's gonna cost you 15% restocking and return shipping.
     
  3. mritech75

    mritech75

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    Thanks for your reply. Will they take it back even though I began opening the box? And also, I was looking at RMAing it but it will not allow me to do this online. Guess I need to call them? Thanks
     
  4. diver203_98

    diver203_98

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    Yes, even though you opened it, they will take it as a return. And you can do an online RMA request. That was how I did it. Just log into your account, and select online RMA request and fill out the form. They give you (if I remember correctly 14 days) after that the RMA expires. And you will have to send it back FedEX Express Saver, which isn't too cheap. For me to RMA a motherboard was between $45 and $56 dollars. (I had to RMA 3 MB's) And that was for each one. Also like you already know it will also cost you 15% on top of that.
     
  5. mritech75

    mritech75

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    Thanks for replying. It would not allow me to RMA it. It says that this item is not eligible for an online RMA. I guess I need to call them. Do I have to send it back with FedEx Express Saver? What about just standard Fedex shipping? Or will it not get there in time?
     
  6. Byte 2.0

    Byte 2.0

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    fedex saver cost you "$45 and $56 dollars"

    that seems a bit high. If I remember correctly I have shipped UPS to newegg on one RMA I did on some processors and it was only like 10 dollars. In fact, I know I shipped UPS, as we don't have a fedex dealer local.

    I could see 45 or so for a LCD monitor, but for a MB that seems out of line to me.
     
  7. Hi Ho

    Hi Ho Certified Audio Nut

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    I sent the video card I RMA'd back via USPS. I don't know where people get the idea that you must use FedEx Express Saver. You don't.
     
  8. mritech75

    mritech75

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    Thanks for your input Hi Ho. Doesn't seem like it would matter how you ship it back as long as it gets there in time and in one piece. I am more concerned if they will even take it as a return. Like I said previously, the RMA online request said that it was not an eligible item- it has to be sent to Acer if it needs to be repaired-I just want to return it.
     
  9. Hi Ho

    Hi Ho Certified Audio Nut

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    Call them and explain what happened. I'm sure they'll take it back.
     
  10. mritech75

    mritech75

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    Well, I'm at work right now, so I just emailed them-we'll see if I get a reponse in the next day or so. If not, I'll try calling them in a couple of days. Thanks!
     
  11. JPMiller

    JPMiller

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    Why all the debate?
    Simply call them and explain the situation...
    they are very good with customer service.
    If on the off chance you get someone you are having a hard time understanding... or is unhelpfull in any way...
    simply hang-up and call again...
     
  12. mritech75

    mritech75

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    Thanks JPMiller. I have never returned anything to NewEgg and I didn't know how picky they were about LCDs-especially if I opened the box.
     
  13. mritech75

    mritech75

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    Also, I paid with PayPal and part credit card. Do they typically put the money back in the Paypal account? I'm sure if I paid entirely with credit card it would just be credited back to the account. Thanks again.
     
  14. pam123

    pam123 Computing Professor Staff Member

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    When they send you the rma number and you print out the form there's that FedEx return designation.
    I thought it meant that newegg would pay for the return the first time I saw it (they don't).
    It's a matter of bad design that's mislead alot of people and they must have had enough complaints by now to know they need to change it.
     
  15. mritech75

    mritech75

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    Thanks to all for your replies. Just wanted to let everyone know that althought I couldn't RMA the LCD online (because defects covered by Acer) I called them and it was a snap! I explained that I had opened the box and he made sure I was aware of the restocking fee and then he gave me the RMA number! Simple as that! He said that I could use any parcel service that I wanted so I just sent it back with FedEx 4 day shipping. It only cost me like $13 with $300 insurance! It would have cost like $40 for 3 day shipping! Go figure!? I must say that I'm quite impressed by both NEWEGG and FEDEX, and of course, you guys at PCMECH!
     

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